An Unique interview with the administrators of Teamglobal Logistics Pvt. Ltd., Mr. Nityam Khosla and Mr. Vivek Kele, who’ve been the pioneers of consolidation in India and have years of expertise within the logistics trade. Each Mr. Nityam and Mr. Vivek are recognized internationally for his or her area experience and enterprise acumen. Teamglobal is a logistics firm having pan India presence and a powerful international community, providing logistics options in numerous segments of the sector.
Q. How and when was your organization began? How has the journey up to now been?
Nityam: The Firm was fashioned within the 12 months 2005 with an intention to offer high quality service in numerous segments of Logistics. The journey up to now has been very fascinating, difficult and rewarding.
Q. Teamglobal is acknowledged as a frontrunner in LCL consolidation, are you specializing in specialization on this explicit side? How do you intend to place your self available in the market?
Vivek: It’s flattering when somebody says that we’re the leaders in LCL consolidation market, however we really feel that there’s a lengthy strategy to go on this section of logistics. There’s lot that may be achieved by way of creating linkages within the infrastructure nationally and internationally and make the LCL cargo dealing with extra seamless. We are going to proceed to concentrate on this section and place our self as a primary alternative LCL provider for our prospects.
Q. The logistics market is crowded with gamers of all sizes providing cut-throat competitors, how have you ever managed these challenges? What differentiates you from the remainder of the competitors?
Nityam: Within the Indian context value is without doubt one of the essential driving elements with regards to shopping for of a product or a service. We now have tried very laborious to maintain our providers very aggressive and concurrently targeted on bettering the standard of our providers to make them extra dependable and reliable, in order that our buyer proceed to make use of us for being aggressive in costs and constant in providers. Our endeavor is to repeatedly study and adapt, which suggests the main target stays on fixed and steady unlearning, studying & relearning. This leads to enhancing buyer expertise by way of creation of worth.
Vivek: Discovering essentially the most environment friendly and efficient strategy to analyze and develop buyer intelligence is a crucial a part of our buyer care initiative. We perceive that offering high quality service by rising operational effectivity has a direct correlation to the worth we are able to provide to our shoppers. Our shoppers depend upon us to offer the best high quality and we’re happy that, we have now been in a position to fulfill them to a big extent. We imagine we are able to ship a major aggressive benefit to our prospects with our distinctive and targeted options.
Q. What tendencies are you seeing with regard to the logistics sector and its strategic significance? How has it developed during the last decade?
Nityam: The development in logistic sector has been to outsource, an increasing number of firms are specializing in manufacturing and gross sales which is their core competence. Actually the big transnational firms are actually concentrating solely on product growth, high quality management and advertising, all different actions like manufacturing, warehousing and distribution are being outsourced.
Vivek: We see superb alternatives for development for the freight forwarding firms, the alternatives can be found for logistics firms to discover and execute. Furthermore we have now seen important shift in enterprise coverage from market share idea to buyer satisfaction and retention idea.
Q. Logistics sector is but to be conferred trade standing; do you assume this may occur by this funds or close to future? What sort of affect on the influx of investments do you understand it’s going to result in?
Nityam: Not having an trade standing for Logistics is a significant hindrance its development in India, we nonetheless don’t appear to be giving deserved significance to Logistics. Environment friendly logistic system truly cuts down price of reaching the products from the purpose of producing to the purpose of sale. It’s to be famous that per kg per km transport fee in India are one of many highest on this planet. The Indian retail firms are nonetheless not giving due significance to logistics; it has been broadly perceived that retail sector might be allowed international funding on this funds, that can result in lot of international firms coming in who in flip would require skilled logistic service supplier.
Vivek: The international funding will are available in, however that might be by way of gear manufacturing, we have now already seen giant truck producers like Man, Leyland and Volvo establishing manufacturing facility in India, we are going to see extra cargo dealing with and container dealing with gear firms establishing manufacturing in India, The international funding in railways continues to be eluding us because the rail firms nonetheless discover the monitor charges to be paid to Indian railways very excessive, equally the warehousing may also not see an excessive amount of international funding as a consequence of very cumbersome land acquisition course of in India tam cargo.
Q. There’s a dearth of high quality manpower within the logistics sector, how does your organization sort out this downside? What sort of initiatives have you ever undertaken to deal with the problem?
Nityam: There’s a enormous provide hole in untrained manpower within the logistics sector leading to excessive stage of inefficiencies. Due to the talent deficiency amongst operational workers, supervisors and managers the logistics sector is discovering it tough to shrug off the inefficiencies. The evolving enterprise surroundings is creating a powerful demand for high quality and environment friendly logistics providers, and with logistics being a service oriented sector, expert manpower emerges as a key functionality. At Teamglobal, Use of expertise, steady coaching of manpower and fixed monitor of Key Efficiency Indicators is how we have now been addressing the problem.
Q. Logistics entails a number of actions that require appreciable co-ordination and interplay. There are nonetheless actions that haven’t been automated; what are the challenges confronted by you in these areas and the way do you cope with it?
Vivek: We now have EDI linkages with all our abroad brokers, we’re already submitting our manifest to customs in digital format and are prepared for Ice gate 1.5, we have now a full e commerce module on our web site and all our main processes all net enabled, we are actually working very intently with Delicate hyperlink to make it attainable for the customers of sentimental hyperlink to submit their Transport Directions to us by way of their system in order to keep away from a number of knowledge entry.
Q. How essential is data expertise vis-à-vis logistics?
Nityam: It is vitally essential as with IT we’re in a position to give visibility, we at all times say that the standing of the cargo to a buyer is just like the whereabouts of a kid to the mom; we are able to successfully give the visibility and luxury to the client by way of use of IT. IT additionally minimize down wastage within the course of and makes the transaction quicker.
Q. what are the challenges confronted by the logistics sector and how can firms handle them? How do you see the situation 5 years therefore?
Vivek: The challenges confronted by the Indian Logistic firms is the maintaining with the tempo with the adjustments within the trade, with globalizations the customers expect international commonplace providers to be accessible to them in India, so the Indian Logistics firms must quick undertake to worldwide requirements to cater to the altering enterprise necessities.
Q. What are Teamglobal’s future plans?